
GITHUB . COM {
}
Detected CMS Systems:
- Wordpress (2 occurrences)
Title:
GitHub Premium Support ¡ GitHub
Description:
Get expert help for Enterprise Cloud and Enterpriseâany hour your team needs it.
Website Age:
17 years and 8 months (reg. 2007-10-09).
Matching Content Categories {đ}
- Telecommunications
- Non-Profit & Charity
- Education
Content Management System {đ}
What CMS is github.com built with?
Github.com operates using WORDPRESS.
Traffic Estimate {đ}
What is the average monthly size of github.com audience?
đđ Tremendous Traffic: 10M - 20M visitors per month
Based on our best estimate, this website will receive around 10,630,755 visitors per month in the current month.
check SE Ranking
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How Does Github.com Make Money? {đ¸}
Subscription Packages {đł}
We've located a dedicated page on github.com that might include details about subscription plans or recurring payments. We identified it based on the word pricing in one of its internal links. Below, you'll find additional estimates for its monthly recurring revenues.How Much Does Github.com Make? {đ°}
Subscription Packages {đł}
Prices on github.com are in US Dollars ($).
They range from $4.00/month to $21.00/month.
We estimate that the site has approximately 5,304,618 paying customers.
The estimated monthly recurring revenue (MRR) is $22,279,397.
The estimated annual recurring revenues (ARR) are $267,352,761.
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What WordPress theme does this site use?
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Keywords {đ}
support, github, premium, hours, initial, response, enterprise, requests, customer, plan, incident, engineer, management, team, service, quote, reliability, customers, request, engineers, resources, health, dedicated, contact, advisory, cre, technical, product, business, manage, drive, goals, maximize, upgrade, experience, account, discover, features, provide, check, urgent, high, ticket, training, problem, content, pricing, sign, security, uptime,
Topics {âď¸}
contact github support quote compare choose github premium support smart services developer newsletter health check reports github enterprise support github enterprise customer github enterprise server github premium support github premium support github premium support â dedicated resources premium support engineers management team enterprise support plan class support check premium training content github enterprise dedicated github experts incident response management premium support engineer enterprise license customer reliability engineers features personal information github resources premium support plan major incident management github premium technical advisory hours drive impact quickly general support questions contact comprehensive support plan service tools ensure initial response team customer reliability engineer guided incident simulations simplifying customer choice incident management drive operational efficiency explored multiple angles provide answers faster frequently asked questions linkedin github instagram github youtube github tiktok github
Payment Methods {đ}
- Braintree
Questions {â}
- Already an existing customer?
- Does GitHub Premium Support provide service on weekends?
- How can the technical advisory support hours be used?
- How do I contact GitHub Premium Support?
- How do I get health check reports?
- How do I resolve a problem in GitHub Enterprise?
- How long does GitHub Premium Support take?
- How much does GitHub Premium Support cost?
- If I do not use all the technical advisory hours in a given quarter, can they be carried over?
- Looking for general support questions?
- Not a GitHub Enterprise customer yet?
- Ready to maximize your investment?
- Since I get GitHub Enterprise Support for free, why should I upgrade to GitHub Premium Support?
- What are my SLAs for initial response?
- What are the levels of support in GitHub Premium Support?
- What is Git?
- What is GitHub Premium Support for?
- What is crisis prevention?
- What is escalation and incident management?
- What is incident response management?
- What value will I get by upgrading to GitHub Premium Plus Support?
- What virtual trainings are available with GitHub Premium Plus Support and who can participate?
- Whatâs included in initial troubleshooting?
- Whatâs the benefit of having a Customer Reliability Engineer (CRE) over a Premium Support Engineer?
- Why choose GitHub Premium Support?
Schema {đşď¸}
FAQPage:
context:https://schema.org
mainEntity:
type:Question
name:What is GitHub Premium Support for?
acceptedAnswer:
type:Answer
text:<p>GitHub Premium Support helps customers implement GitHub Enterprise quickly and effectively across the organization with 24/7 support.</p>
type:Question
name:How much does GitHub Premium Support cost?
acceptedAnswer:
type:Answer
text:<p>For pricing information, please get in touch with the <a href="/enterprise/contact?ref_loc=faq&amp;scid=&amp;utm_campaign=2023q3-site-ww-PremiumSupport&amp;utm_content=Premium+Support&amp;utm_medium=referral&amp;utm_source=github">GitHub Premium Support Sales</a> sales team.</p>
type:Question
name:What are the levels of support in GitHub Premium Support?
acceptedAnswer:
type:Answer
text:<p>There are three levels of support:</p>
<ol>
<li>The basic plan included with your GitHub Enterprise license</li>
<li>GitHub Premium Support</li>
<li>GitHub Premium Plus Support</li>
</ol>
<p>Please refer to our <a href="#plans">plan comparison table</a> for more details.</p>
type:Question
name:How do I contact GitHub Premium Support?
acceptedAnswer:
type:Answer
text:<p>If you are an existing GitHub Premium Support customer, please sign in to our <a href="https://support.github.com">support portal</a>. If you donât already have GitHub Premium Support, please <a href="/enterprise/contact?ref_loc=faq&amp;scid=&amp;utm_campaign=2023q3-site-ww-PremiumSupport&amp;utm_content=Premium+Support&amp;utm_medium=referral&amp;utm_source=github">contact sales</a>.</p>
type:Question
name:What is escalation and incident management?
acceptedAnswer:
type:Answer
text:<p>Escalation and incident management is the ability to escalate ticket progression in the GitHub support portal. After someone escalates a ticket, Support Incident Coordinators orchestrate all necessary parties to resolve the ticket. Additionally, Senior Escalation Engineers (SEEs) facilitate GitHub-internal technical communications and liaise with the rest of GitHub to improve the support teamâs capability in similar future circumstances.</p>
type:Question
name:What is incident response management?
acceptedAnswer:
type:Answer
text:<p>Incident response management helps manage the technical resources needed for case resolution. Support Incident Coordinators are available for incident response management 24/7.</p>
type:Question
name:What are my SLAs for initial response?
acceptedAnswer:
type:Answer
text:<p>GitHub Premium Support and GitHub Premium Plus Support customers have SLAs. For urgent priority tickets, your SLA guarantees a 30-minute initial response time, which includes troubleshooting. For high priority tickets, your SLA provides a four-hour initial response time.</p>
type:Question
name:Whatâs included in initial troubleshooting?
acceptedAnswer:
type:Answer
text:<p>For initial troubleshooting, the assigned Premium Support Engineer/Customer Reliability Engineer will review and acknowledge your ticket. To better understand the issue and start troubleshooting, the engineer may ask for additional information such as screenshots, error messages, log files, diagnostics files, support bundles, or the output of specific console commands. They may also collaborate with others in support, engineering, or in the regional incident commander.</p>
<p>If a callback was requested, the engineer will determine if screen sharing is the most effective way to drive ticket resolution. If so, they will invite you to join a screen-sharing session.</p>
type:Question
name:How do I get health check reports?
acceptedAnswer:
type:Answer
text:<p>GitHub Premium Support and GitHub Premium Plus Support customers are entitled to unlimited automated health check reports. Additionally, GitHub Premium Plus Support customers can request quarterly enhanced health checks with findings, interpretations, and recommendations from a Customer Reliability Engineer (CRE).</p>
type:Question
name:What is crisis prevention?
acceptedAnswer:
type:Answer
text:<p>Crisis prevention allows GitHub Enterprise Server customers to prepare for â and experience â an incident without risk. Your Customer Reliability Engineer (CRE) guides your team through an incident simulation in a safe and controlled environment.</p>
<p>Crisis Prevention consists of up to four sessions about reliability best practices, preparing for a potential incident, and efficiently interacting with GitHub Support. After the incident simulation, your CRE will run a detailed retrospective, uncovering lessons learned and improvement suggestions for the future.</p>
type:Question
name:How long does GitHub Premium Support take?
acceptedAnswer:
type:Answer
text:<p>GitHub Premium Support and GitHub Premium Plus Support Plus customers have service-level agreements (SLAs) for initial response. For urgent priority tickets, the initial response SLA guarantees a 30-minute initial response time, which includes troubleshooting. For high-priority tickets, the initial response SLA provides a four-hour time.</p>
<p>We currently do not provide estimates for time to resolution, as the complexity of tickets varies. However, we review these metrics on a regular basis and reduce times whenever possible.</p>
type:Question
name:How do I resolve a problem in GitHub Enterprise?
acceptedAnswer:
type:Answer
text:<p>You can get support via online ticket submission if youâre using the basic plan included with your GitHub Enterprise license. If you have GitHub Premium Support or GitHub Premium Plus Support, you can submit a ticket online. For urgent tickets, GitHub Premium Support and GitHub Premium Plus Support customers can request a callback and have a screen-sharing session with one of our Premium Support Engineers or Customer Reliability Engineers (CREs). Please refer to our <a href="#plans">plan comparison table</a> for more details.</p>
type:Question
name:If I do not use all the technical advisory hours in a given quarter, can they be carried over?
acceptedAnswer:
type:Answer
text:<p>Premium Plus customers may use up to 12 technical advisory hours per quarter. Unused technical advisory hours may not be carried over into the next quarter.</p>
type:Question
name:How can the technical advisory support hours be used?
acceptedAnswer:
type:Answer
text:<p>There are multiple ways you can use technical advisory hours, including but not limited to:</p>
<ul>
<li>Consultations regarding GitHub best practices and general recommendations</li>
<li>GitHub Enterprise Server upgrade preparation and assistance</li>
</ul>
type:Question
name:Does GitHub Premium Support provide service on weekends?
acceptedAnswer:
type:Answer
text:<p>Yes! GitHub Premium Support and GitHub Premium Plus Support customers receive 24/7 support.</p>
type:Question
name:What virtual trainings are available with GitHub Premium Plus Support and who can participate?
acceptedAnswer:
type:Answer
text:<p>Customers get access to one virtual training class per year. Topics include:</p>
<ul>
<li>GitHub for developers</li>
<li>GitHub for admins (Server)</li>
<li>GitHub for admins (Cloud)</li>
<li>GitHub for non-developers</li>
<li>GH API Training</li>
<li>GH Actions Fundamentals</li>
<li>GH Actions Intermediate</li>
<li>GH Copilot Fundamentals</li>
<li>GH Copilot Intermediate</li>
<li>GH Copilot Administration &amp; Security</li>
<li>GitHub Enterprise Implementation (Cloud)</li>
</ul>
<p>We recommend limiting training sessions to a maximum of 16 participants to ensure an optimal provider-to-participant ratio and a high-quality delivery experience. However, in specific cases where it makes sense, we can accommodate up to 20â25 participants while maintaining our commitment to delivering a valuable training experience for your team.</p>
type:Question
name:What value will I get by upgrading to GitHub Premium Plus Support?
acceptedAnswer:
type:Answer
text:<p>GitHub Premium Plus Support customers get an assigned Customer Reliability Engineer (CRE), quarterly enhanced health checks, access to crisis prevention, technical advisory hours, and many additional benefits, which you can review in our <a href="#plans">plan comparison table</a>.</p>
type:Question
name:Whatâs the benefit of having a Customer Reliability Engineer (CRE) over a Premium Support Engineer?
acceptedAnswer:
type:Answer
text:<p>A CRE knows your customer account in detail and can help you expedite case resolution faster than a Premium Support Engineer.</p>
type:Question
name:Since I get GitHub Enterprise Support for free, why should I upgrade to GitHub Premium Support?
acceptedAnswer:
type:Answer
text:<p>Most customers upgrade to GitHub Premium Support because they need initial response SLAs for urgent and high priority requests, phone support, screen share support for critical issues, and health checks. To see a full list of features for GitHub Premium Support packages, please refer to our <a href="#plans">plan comparison table</a>.</p>
Question:
name:What is GitHub Premium Support for?
acceptedAnswer:
type:Answer
text:<p>GitHub Premium Support helps customers implement GitHub Enterprise quickly and effectively across the organization with 24/7 support.</p>
name:How much does GitHub Premium Support cost?
acceptedAnswer:
type:Answer
text:<p>For pricing information, please get in touch with the <a href="/enterprise/contact?ref_loc=faq&amp;scid=&amp;utm_campaign=2023q3-site-ww-PremiumSupport&amp;utm_content=Premium+Support&amp;utm_medium=referral&amp;utm_source=github">GitHub Premium Support Sales</a> sales team.</p>
name:What are the levels of support in GitHub Premium Support?
acceptedAnswer:
type:Answer
text:<p>There are three levels of support:</p>
<ol>
<li>The basic plan included with your GitHub Enterprise license</li>
<li>GitHub Premium Support</li>
<li>GitHub Premium Plus Support</li>
</ol>
<p>Please refer to our <a href="#plans">plan comparison table</a> for more details.</p>
name:How do I contact GitHub Premium Support?
acceptedAnswer:
type:Answer
text:<p>If you are an existing GitHub Premium Support customer, please sign in to our <a href="https://support.github.com">support portal</a>. If you donât already have GitHub Premium Support, please <a href="/enterprise/contact?ref_loc=faq&amp;scid=&amp;utm_campaign=2023q3-site-ww-PremiumSupport&amp;utm_content=Premium+Support&amp;utm_medium=referral&amp;utm_source=github">contact sales</a>.</p>
name:What is escalation and incident management?
acceptedAnswer:
type:Answer
text:<p>Escalation and incident management is the ability to escalate ticket progression in the GitHub support portal. After someone escalates a ticket, Support Incident Coordinators orchestrate all necessary parties to resolve the ticket. Additionally, Senior Escalation Engineers (SEEs) facilitate GitHub-internal technical communications and liaise with the rest of GitHub to improve the support teamâs capability in similar future circumstances.</p>
name:What is incident response management?
acceptedAnswer:
type:Answer
text:<p>Incident response management helps manage the technical resources needed for case resolution. Support Incident Coordinators are available for incident response management 24/7.</p>
name:What are my SLAs for initial response?
acceptedAnswer:
type:Answer
text:<p>GitHub Premium Support and GitHub Premium Plus Support customers have SLAs. For urgent priority tickets, your SLA guarantees a 30-minute initial response time, which includes troubleshooting. For high priority tickets, your SLA provides a four-hour initial response time.</p>
name:Whatâs included in initial troubleshooting?
acceptedAnswer:
type:Answer
text:<p>For initial troubleshooting, the assigned Premium Support Engineer/Customer Reliability Engineer will review and acknowledge your ticket. To better understand the issue and start troubleshooting, the engineer may ask for additional information such as screenshots, error messages, log files, diagnostics files, support bundles, or the output of specific console commands. They may also collaborate with others in support, engineering, or in the regional incident commander.</p>
<p>If a callback was requested, the engineer will determine if screen sharing is the most effective way to drive ticket resolution. If so, they will invite you to join a screen-sharing session.</p>
name:How do I get health check reports?
acceptedAnswer:
type:Answer
text:<p>GitHub Premium Support and GitHub Premium Plus Support customers are entitled to unlimited automated health check reports. Additionally, GitHub Premium Plus Support customers can request quarterly enhanced health checks with findings, interpretations, and recommendations from a Customer Reliability Engineer (CRE).</p>
name:What is crisis prevention?
acceptedAnswer:
type:Answer
text:<p>Crisis prevention allows GitHub Enterprise Server customers to prepare for â and experience â an incident without risk. Your Customer Reliability Engineer (CRE) guides your team through an incident simulation in a safe and controlled environment.</p>
<p>Crisis Prevention consists of up to four sessions about reliability best practices, preparing for a potential incident, and efficiently interacting with GitHub Support. After the incident simulation, your CRE will run a detailed retrospective, uncovering lessons learned and improvement suggestions for the future.</p>
name:How long does GitHub Premium Support take?
acceptedAnswer:
type:Answer
text:<p>GitHub Premium Support and GitHub Premium Plus Support Plus customers have service-level agreements (SLAs) for initial response. For urgent priority tickets, the initial response SLA guarantees a 30-minute initial response time, which includes troubleshooting. For high-priority tickets, the initial response SLA provides a four-hour time.</p>
<p>We currently do not provide estimates for time to resolution, as the complexity of tickets varies. However, we review these metrics on a regular basis and reduce times whenever possible.</p>
name:How do I resolve a problem in GitHub Enterprise?
acceptedAnswer:
type:Answer
text:<p>You can get support via online ticket submission if youâre using the basic plan included with your GitHub Enterprise license. If you have GitHub Premium Support or GitHub Premium Plus Support, you can submit a ticket online. For urgent tickets, GitHub Premium Support and GitHub Premium Plus Support customers can request a callback and have a screen-sharing session with one of our Premium Support Engineers or Customer Reliability Engineers (CREs). Please refer to our <a href="#plans">plan comparison table</a> for more details.</p>
name:If I do not use all the technical advisory hours in a given quarter, can they be carried over?
acceptedAnswer:
type:Answer
text:<p>Premium Plus customers may use up to 12 technical advisory hours per quarter. Unused technical advisory hours may not be carried over into the next quarter.</p>
name:How can the technical advisory support hours be used?
acceptedAnswer:
type:Answer
text:<p>There are multiple ways you can use technical advisory hours, including but not limited to:</p>
<ul>
<li>Consultations regarding GitHub best practices and general recommendations</li>
<li>GitHub Enterprise Server upgrade preparation and assistance</li>
</ul>
name:Does GitHub Premium Support provide service on weekends?
acceptedAnswer:
type:Answer
text:<p>Yes! GitHub Premium Support and GitHub Premium Plus Support customers receive 24/7 support.</p>
name:What virtual trainings are available with GitHub Premium Plus Support and who can participate?
acceptedAnswer:
type:Answer
text:<p>Customers get access to one virtual training class per year. Topics include:</p>
<ul>
<li>GitHub for developers</li>
<li>GitHub for admins (Server)</li>
<li>GitHub for admins (Cloud)</li>
<li>GitHub for non-developers</li>
<li>GH API Training</li>
<li>GH Actions Fundamentals</li>
<li>GH Actions Intermediate</li>
<li>GH Copilot Fundamentals</li>
<li>GH Copilot Intermediate</li>
<li>GH Copilot Administration &amp; Security</li>
<li>GitHub Enterprise Implementation (Cloud)</li>
</ul>
<p>We recommend limiting training sessions to a maximum of 16 participants to ensure an optimal provider-to-participant ratio and a high-quality delivery experience. However, in specific cases where it makes sense, we can accommodate up to 20â25 participants while maintaining our commitment to delivering a valuable training experience for your team.</p>
name:What value will I get by upgrading to GitHub Premium Plus Support?
acceptedAnswer:
type:Answer
text:<p>GitHub Premium Plus Support customers get an assigned Customer Reliability Engineer (CRE), quarterly enhanced health checks, access to crisis prevention, technical advisory hours, and many additional benefits, which you can review in our <a href="#plans">plan comparison table</a>.</p>
name:Whatâs the benefit of having a Customer Reliability Engineer (CRE) over a Premium Support Engineer?
acceptedAnswer:
type:Answer
text:<p>A CRE knows your customer account in detail and can help you expedite case resolution faster than a Premium Support Engineer.</p>
name:Since I get GitHub Enterprise Support for free, why should I upgrade to GitHub Premium Support?
acceptedAnswer:
type:Answer
text:<p>Most customers upgrade to GitHub Premium Support because they need initial response SLAs for urgent and high priority requests, phone support, screen share support for critical issues, and health checks. To see a full list of features for GitHub Premium Support packages, please refer to our <a href="#plans">plan comparison table</a>.</p>
Answer:
text:<p>GitHub Premium Support helps customers implement GitHub Enterprise quickly and effectively across the organization with 24/7 support.</p>
text:<p>For pricing information, please get in touch with the <a href="/enterprise/contact?ref_loc=faq&amp;scid=&amp;utm_campaign=2023q3-site-ww-PremiumSupport&amp;utm_content=Premium+Support&amp;utm_medium=referral&amp;utm_source=github">GitHub Premium Support Sales</a> sales team.</p>
text:<p>There are three levels of support:</p>
<ol>
<li>The basic plan included with your GitHub Enterprise license</li>
<li>GitHub Premium Support</li>
<li>GitHub Premium Plus Support</li>
</ol>
<p>Please refer to our <a href="#plans">plan comparison table</a> for more details.</p>
text:<p>If you are an existing GitHub Premium Support customer, please sign in to our <a href="https://support.github.com">support portal</a>. If you donât already have GitHub Premium Support, please <a href="/enterprise/contact?ref_loc=faq&amp;scid=&amp;utm_campaign=2023q3-site-ww-PremiumSupport&amp;utm_content=Premium+Support&amp;utm_medium=referral&amp;utm_source=github">contact sales</a>.</p>
text:<p>Escalation and incident management is the ability to escalate ticket progression in the GitHub support portal. After someone escalates a ticket, Support Incident Coordinators orchestrate all necessary parties to resolve the ticket. Additionally, Senior Escalation Engineers (SEEs) facilitate GitHub-internal technical communications and liaise with the rest of GitHub to improve the support teamâs capability in similar future circumstances.</p>
text:<p>Incident response management helps manage the technical resources needed for case resolution. Support Incident Coordinators are available for incident response management 24/7.</p>
text:<p>GitHub Premium Support and GitHub Premium Plus Support customers have SLAs. For urgent priority tickets, your SLA guarantees a 30-minute initial response time, which includes troubleshooting. For high priority tickets, your SLA provides a four-hour initial response time.</p>
text:<p>For initial troubleshooting, the assigned Premium Support Engineer/Customer Reliability Engineer will review and acknowledge your ticket. To better understand the issue and start troubleshooting, the engineer may ask for additional information such as screenshots, error messages, log files, diagnostics files, support bundles, or the output of specific console commands. They may also collaborate with others in support, engineering, or in the regional incident commander.</p>
<p>If a callback was requested, the engineer will determine if screen sharing is the most effective way to drive ticket resolution. If so, they will invite you to join a screen-sharing session.</p>
text:<p>GitHub Premium Support and GitHub Premium Plus Support customers are entitled to unlimited automated health check reports. Additionally, GitHub Premium Plus Support customers can request quarterly enhanced health checks with findings, interpretations, and recommendations from a Customer Reliability Engineer (CRE).</p>
text:<p>Crisis prevention allows GitHub Enterprise Server customers to prepare for â and experience â an incident without risk. Your Customer Reliability Engineer (CRE) guides your team through an incident simulation in a safe and controlled environment.</p>
<p>Crisis Prevention consists of up to four sessions about reliability best practices, preparing for a potential incident, and efficiently interacting with GitHub Support. After the incident simulation, your CRE will run a detailed retrospective, uncovering lessons learned and improvement suggestions for the future.</p>
text:<p>GitHub Premium Support and GitHub Premium Plus Support Plus customers have service-level agreements (SLAs) for initial response. For urgent priority tickets, the initial response SLA guarantees a 30-minute initial response time, which includes troubleshooting. For high-priority tickets, the initial response SLA provides a four-hour time.</p>
<p>We currently do not provide estimates for time to resolution, as the complexity of tickets varies. However, we review these metrics on a regular basis and reduce times whenever possible.</p>
text:<p>You can get support via online ticket submission if youâre using the basic plan included with your GitHub Enterprise license. If you have GitHub Premium Support or GitHub Premium Plus Support, you can submit a ticket online. For urgent tickets, GitHub Premium Support and GitHub Premium Plus Support customers can request a callback and have a screen-sharing session with one of our Premium Support Engineers or Customer Reliability Engineers (CREs). Please refer to our <a href="#plans">plan comparison table</a> for more details.</p>
text:<p>Premium Plus customers may use up to 12 technical advisory hours per quarter. Unused technical advisory hours may not be carried over into the next quarter.</p>
text:<p>There are multiple ways you can use technical advisory hours, including but not limited to:</p>
<ul>
<li>Consultations regarding GitHub best practices and general recommendations</li>
<li>GitHub Enterprise Server upgrade preparation and assistance</li>
</ul>
text:<p>Yes! GitHub Premium Support and GitHub Premium Plus Support customers receive 24/7 support.</p>
text:<p>Customers get access to one virtual training class per year. Topics include:</p>
<ul>
<li>GitHub for developers</li>
<li>GitHub for admins (Server)</li>
<li>GitHub for admins (Cloud)</li>
<li>GitHub for non-developers</li>
<li>GH API Training</li>
<li>GH Actions Fundamentals</li>
<li>GH Actions Intermediate</li>
<li>GH Copilot Fundamentals</li>
<li>GH Copilot Intermediate</li>
<li>GH Copilot Administration &amp; Security</li>
<li>GitHub Enterprise Implementation (Cloud)</li>
</ul>
<p>We recommend limiting training sessions to a maximum of 16 participants to ensure an optimal provider-to-participant ratio and a high-quality delivery experience. However, in specific cases where it makes sense, we can accommodate up to 20â25 participants while maintaining our commitment to delivering a valuable training experience for your team.</p>
text:<p>GitHub Premium Plus Support customers get an assigned Customer Reliability Engineer (CRE), quarterly enhanced health checks, access to crisis prevention, technical advisory hours, and many additional benefits, which you can review in our <a href="#plans">plan comparison table</a>.</p>
text:<p>A CRE knows your customer account in detail and can help you expedite case resolution faster than a Premium Support Engineer.</p>
text:<p>Most customers upgrade to GitHub Premium Support because they need initial response SLAs for urgent and high priority requests, phone support, screen share support for critical issues, and health checks. To see a full list of features for GitHub Premium Support packages, please refer to our <a href="#plans">plan comparison table</a>.</p>
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